Account Representative

Pay: From $19.50 per hour

Job description:

Account Representative Job Description

Department: Business Office
Reports to: Director of Revenue Cycle

Position Description: Serves as the first point of contact for incoming billing-related calls, providing assistance to patients with questions or concerns regarding their bills.

Knowledge, Skills, & Abilities:

Knowledge: Basic knowledge of the medical billing process/revenue cycle; basic math; basic medical terminology; basic human anatomy;

Skills: Utilizing billing software; Microsoft Office; multi-line telephones; basic office equipment; skill in answering a telephone in a pleasant and helpful manner;

Abilities: Maintaining excellent records with documentation ability; legal compliance; ability to read, understand, and follow written as well as oral instructions in English; ability to establish and maintain effective working relationships with patients, co- workers, and supervisors; ability to multi-task; physical ability to sit at a computer for an extended period of time;

Essential Job Duties:

• Works with patients to resolve complaints, answer questions, and help them resolve any Coordination of Benefits issues
• Work each unpaid account in adherence to the Carson Medical Group Collection Policy and Procedure
• Work with patients to establish monthly payment plans, and monitor accounts to ensure payments are being made in accordance with the payment agreement
• Accurately post patient payments to appropriate account
• Work return mail in a timely manner
• Maintain strict confidentiality in compliance with Health Insurance Portability and Accountability Act (HIPAA)

Education & Experience: High School Diploma or equivalent. Experience in medical office environment preferred; Collection experience preferred; Bilingual a plus;

**This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program

Work Location: In person, Carson City